KAIALI accepts returns of products in original condition unless otherwise noted on the product detail page. Items must be returned within 30 days of purchase. Eligible returns must be unused, undamaged and unopened in their original product packaging. The original shipping charge is non-refundable.
To return an item:
Please email Orders@KAIALI.com with your order number and request for a return label to be emailed to you.
Safely secure your return item(s) in its original shipping packaging or a well-padded box to prevent damage in transit.
Print the prepaid return label we provide via email, adhere to the outside of your shipping box and mail your return using the relevant courier listed on the label.
Kindly keep a record of the return shipping receipt.
When your package is safely received at KAIALI, your refund (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 business days.
You will receive an email confirmation when your return is processed.
Please note that your bank may take longer to reflect the transaction. If you have any questions about your return, please contact our customer service team.
If you need any further assistance with a return, please contact our concierge at Orders@KAIALI.com.